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Our
terms and conditions contain information on all of the following.
Customer
Privacy Policy
General Terms
Educational & Local Government Orders
Opening
An Account & Placing Orders
Placing An Overseas Orders
Contact Details
Payment For Services
Right To Cancel & Refunds Policy
Complaints Procedure
Customer Service
Customer Security
Invitation to Which? On-line Customers
Warranty & Liability
Supply Of Services
Copyright Notice & Useage Guidelines
Please read our terms and conditions carefully before ordering. These
will govern any contract of sale that we, AnyWeb Internet Marketing,
enter into with you, the customer. These Terms and conditions do not
affect your statutory rights as a retail consumer.
Customer Privacy Policy
AnyWeb Internet Marketing is committed to protecting your privacy.
We will only use the information that we collect about you lawfully
(in accordance with the Data Protection Act 1998) and according to the
Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process
your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will always give you the chance to refuse any marketing e-mail from
us.
We will never give or sell your details to any third party.
The type of information we will collect about you includes:
your name
address
phone number
e-mail address
We will never collect sensitive information about you without your explicit
consent. The information we hold will be accurate and up to date. You
can check the information that we hold about you by sending us an e-mail
If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance
with our internal security policy and the law and the Which? Web Trader
Code. If we intend to store your information outside the EEA (European
Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors
to our site. This can include using a "cookie" which would be stored
on your browser. You can usually modify your browser to prevent this
happening. The information collected in this way can be used to identify
you unless you modify your browser settings. If you have any questions/comments
about privacy, you should e-mail: web@networkmagic.co.uk or
write to
Andrew Richards,
Head Office, 16 Larchmont Road, Leicester, LE4 0BE.
General Terms
Only persons of 18 years or over may order from our site.
We reserve the right not to supply services.
Services remain the property of AnyWeb Internet Marketing until payment
is received in full. Any software ordered from us will be supplied with
a publishers licence. The terms of this licence must be complied with
in addition to our terms and conditions.
Services must be paid for in full unless we have agreed otherwise. If
you are a business and wish payment to be placed on Account then you
must first have set up a credit account with us. Please refer to the
Section below on Opening an Account.
These terms and conditions are subject to change at any time without
prior notice being given, although if you have subscribed to our e-mail
service you will automatically receive updates approximately once per
year.
Educational & Local Government Orders
We accept Local Government Authority orders, but you still need to complete
a credit account application form and thereafter enter your order number
when placing your order as well as to fax us a copy of the educational
order. Mark your order "Confirmation of Internet Order"
Credit Accounts may be opened at our discretion for Government Departments,
Educational Establishments, Local Authorities and certain incorporated
businesses, subject to status. Credit Accounts are subject to a minimum
initial order of £200 + VAT and subsequent orders of not less
than £100. Credit accounts must be paid strictly to the terms
we agree which will be 30 days from date of invoice, unless otherwise
agreed.
Opening An Account & Placing Orders
Due to the extremely competitive pricing we offer to clients we do not
generally give out many "credit accounts", until a trading history has
been established. However if you have a business of extremely good standing
with excellent credit ratings and wish to open a credit account with
us then you will need to contact us and request a credit account application
form.
To place an order using your credit account you must have been issued
with a user name and password. You can complete our on-line registration
on this site to get your details.
Placing An Overseas Order
We only except orders from outside of the UK, in certain instances.
Please therefore note the following for all overseas orders.
Payment should be transferred directly to our account at the cost of
the customer and then guaranteed by our bank to be cleared before we
can despatch goods or services. We do not accept overseas cheque's.
Contact Details
We are AnyWeb Internet Marketing. Our address and trading styles for
postal communication are
We can be contacted by phone between the hours of 9.00am to
4.00pm Monday to Friday.
Payment For Services
We accept all the usual methods of payment although some of these will
be subject to cleared funds being received in our account, prior to
supply of service. We also accept payment by Credit Card or if you have
a credit account with us then you can charge services to your account.
If you do not wish to enter your credit card details on the Internet
then please call us and we will take your details over the phone. With
credit card orders certain additional security measures may need to
be taken. We will contact you about this after we have received your
order. If you have incorrectly placed an order then please contact us
and ask for our Customer service department or e-mail us. All services
remain the property of AnyWeb Internet Marketing until full payment
is received.
Right To Cancel and Refunds Policy
All customers have a right to cancel their order. Please cancel in writing
or by e-mail within 14 days.
Complaints Procedure
Please send complaints in written format preferably by e-mail or direct
to
Head Office:
16 Larchmont Road, Leicester, LE4 0BE, United Kingdom.
All complaints will be acknowledged within 5 working days and we will
advise you of how long the situation will take to resolve. We take complaints
very seriously and we try to follow the government guidelines that can
be viewed by visiting this web site http://www.cabinet-office.gov.uk/servicefirst/1998/complaint/index.htm
We will try to keep you informed at all stages.
Customer Service
Customer service and support is available between 8am - 8pm - 7 days per week.
Customer Security
Security at AnyWeb Internet Marketing is handled by our experts who
will regularly review the security of our systems, making sure that all
changes to the system are made in a secure way and in line with the
security recommendations of any 3rd party suppliers. More detailed information
about security at AnyWeb Internet Marketing can be obtained by following
the link available at the bottom of the page.
Invitation to Which? On-line Customers
Please feel free to visit Which? on-line and comment about the service
you have received from our company. If you feel you would like to complain
about us to which? readers, we hope you will first use our internal
complaints procedure, which will allow us to deal with your complaint
swiftly and hopefully satisfy totally your complaint.
Warranty & Liability
AnyWeb Internet Marketing does not provide warranties on any software
or merchandise. Any warranty or promises made by the manufacturers are
solely their liability (subject to applicable Consumer Legislation).
We do not exclude our liability for fraud, death or personal injury.
In no event shall the Company be liable for any special, incidental,
indirect or consequential damages whatsoever (including, without limitation,
damages for loss of business profits, business interruption, loss of
business information, or any other pecuniary loss) arising out of the
use of the information made available on this web site.
Supply Of Services
Services are not supplied on a trial basis.
THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000
Please note the right to cancel does not extend to Business Customers
or to any services which are labour intensive.
Neither does your right to cancel extend to opened Software, Video or
Audio.
Business &Trade customers getting special trade prices for resale
purposes should note that many of the terms and conditions above only
apply to to retail consumers as is required under law.
Our terms and conditions do not affect your statutory rights as a retail
consumer.
Notwithstanding the above noted points, all services are provided according
to these Terms and Conditions.
Copyright Notice:
These terms and conditions are the property of AnyWeb Internet Marketing
and can only be used with our written permission, which is available
free to our resellers and for a small charge to most others.
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